Terms & Conditions

Here at soulsavvysistas we pride ourselves on providing unique & beautiful custom homewares and gifts for our clients.

As a small business we only accept PayPal as a form of payment.

Custom orders:

We will work closely with our clients with custom orders. Once we receive your order, we will review it and email you an example before full production and completion of your order goes ahead.

Unfortunately, we do not offer refunds on change of minds once a custom order has been placed, or if incorrect details are approved by you in the proof we email you before production goes ahead.

Production time varies with our custom orders. During normal business hours it will take from 7-10 working days (excluding public holidays) to complete an order. If your order is more complex we will notify you of the production time for your order.

If you are needing your order urgently please contact us through the “contact us” tab on our website before placing your order.

Stock orders will be dispatched the next business day after payment is received. You will then be emailed a tracking notification & number.

SHIPPING:

 The flat rate fee is $10.

We do offer express shipping at client request.

The fee for this $15.95.

We send all our orders through Australia Post.

Every order will receive a tracking number.

We pack all orders with love and care. We try our best to package your precious items so they arrive to you safe & sound. But in an off chance they may arrive damaged, please contact us straight away at [email protected] With your name, order number and photos and we will be happy to help.

Please don't hesitate to contact us with your ideas, we are always happy to help. 

We would like to thank you for shopping with us here @soulsavvysistas!

*Prices subject to change without notice*